SAFEGUARDING YOUR INFORMATIONIn today's high-tech world, we are able to do things more quickly and conveniently. We can send a letter via email, pay bills electronically, or even shop online. However, this increase in speed and convenience also increases your risks. Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public. At Kemba Credit Union, the security of member information is a priority. We are strongly committed to the safety and confidentiality of your records. One of the best ways to avoid fraud is to become an educated consumer, and we would like to help you in this endeavor. Please take a moment to read this important information on how to keep yourself safe when conducting business online or by mobile banking.
HOW TO KEEP YOURSELF SAFE IN CYBERSPACE An important part of online safety is knowledge. The more you know, the safer you will be. While you may think of cyberspace in terms of regular internet access, many mobile devices (iPhones, iPads, etc.) may be just as powerful as regular computers and often allow you to conduct the same transactions. Here are some tips on how to stay safe in cyberspace:
SUSPICIOUS ACTIVITYIf you notice suspicious account activity or experience security-related events, please contact the credit union immediately at 513-762-5070 or 1-800-825-3622.
WHAT TO EXPECT FROM KEMBA CREDIT UNION
Credit Cards, Debit/Check Cards, and ATM CardsIf the fraud prevention department of our card processor(s) contacts you, they will identify themselves. They will never ask for your card number, expiration date, PIN or 3-digit security code.
If you are uncomfortable with the call, please hang up and call Kemba at 513-762-5070 or 1-800-825-3622 to speak with our Call Center.
RIGHTS AND RESPONSIBILITIES With respect to online banking and electronic fund transfers, the Federal government has put in place rights and responsibilities for both you and the credit union. These rights and responsibilities are described in the Account Information Disclosures you received when you opened your account with Kemba. Your periodic account statement also contains disclosures concerning your rights and responsibilities.
Telephone us as soon as you can if you think your statement is wrong or if you need more information about a transfer listed on this statement.
Consumer Accounts Consumer accounts have certain Electronic Funds rights under the law which are not extended to Business Accounts. We must hear from you no later than 60 days after the FIRST statement on which the Consumer Electronic Funds problem or error appeared.(1) Tell us your name and account number.(2) Describe the error or the transfer about which you are unsure. Explain as clearly as you can why you believe there is an error or why you need more information.(3) Tell us the date and dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will recredit your account for the amount you think is in error so that you will have use of the money during the time it takes us to complete our investigation.