A SPECIAL MESSAGE FROM PRESIDENT/CEO DAN SUTTON
I hope this newsletter finds you and your family safe and well. We’ve certainly experienced a lot together over the past six months. We’ve had to learn to physically distance ourselves from our family and friends, while managing to stay emotionally close and connected to one another. Masks and plexiglass have become our new normal, and at times, six feet can feel like six miles. Through the challenges we have faced together, I am incredibly proud of all of us. Our staff continues to faithfully serve our members and each other, and our members continue to accept and adapt to our service changes. While this year has presented many challenges, our commitment to our members has not, and will not change. We will continue to make adjustments as necessary to protect our staff and our membership, while remaining dedicated to providing exceptional member service. I want to sincerely thank you, our members, for choosing us as your financial services partner. We value your business, and we cherish your credit union membership.
All Kemba branch lobbies are open. Per government orders, masks are required inside all Kemba locations and we are limiting the number of members in each lobby at one time. For your convenience, most of our branches offer drive-thru services. As another safe and convenient service option, we offer online and mobile banking. These digital solutions allow you to access your account anytime, and anywhere safely and securely. If you need to visit a branch to meet with a branch manager, a member service representative, or a mortgage loan specialist, we kindly ask you to schedule an appointment in advance. Scheduling an appointment is easy and can be done by visiting Kemba.com or using your Kemba Mobile App.
I’d like to share with you some of the financial solutions we offered our members during these uncertain times. We partnered with the Small Business Administration to provide loans to our small business members through the Paycheck Protection Program. We approved more than 230 Paycheck Protection loans totaling more than $6.3 million dollars. Businesses used these funds to help cover their payroll expenses as well as mortgage payments, rent and utilities. We provided loan deferments to more than 9,300 borrowers, while also suspending most of our fees and charges during the months of April through July. These are just a few examples of how we supported our members during these challenging times.
We realize we are not through these tough times yet. Please know that we are here for you, and we are committed to serving you. If you experience a financial hardship, we encourage you to contact us.
Thank you for your continued trust and confidence in us. From our Kemba family to yours, we wish you good health and happiness for the upcoming holiday season.