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A SPECIAL MESSAGE FROM PRESIDENT/CEO DAN SUTTON

During these unprecedented and uncertain times, we appreciate your patience and understanding as we make service adjustments to help fight the spread of COVID-19.  Kemba’s Management Team continues to monitor the COVID-19 situation and remains committed to the health and safety of our employees, our members and the communities we serve. We encourage you to closely monitor our website at kemba.com and our mobile app for updates, along with our social media channels. While Kemba lobbies are temporarily closed, we have several options available to continue to serve you:


DRIVE-THRU SERVICES
Our drive-thru services remain operational and staffed to meet your needs. During this crisis, our drive-thru services will open each day at 8:30 AM Monday – Saturday, with the first half hour reserved for our members age 65 and older and those defined by the CDC as higher risk.  For a list of locations with drive-thru services, visit kemba.com.


ONLINE/MOBILE BANKING
If you haven’t already done so, we encourage you to start using Kemba’s Online and Mobile Banking.  By visiting kemba.com for Online Banking or downloading the Kemba mobile app, you’ll have secure access to your account when you need it from the comfort of your home.  Below are a few of the digital features available to you:

  • View account balances
  • Review history
  • Transfer funds between accounts
  • Pay bills
  • Pay loans
  • Deposit checks (mobile only)
  • Member to Member Transfer
  • View eStatements/Tax Documents

CALL CENTER
Our Call Center is fully operational and has the capability to handle most transactions, including new loans and new accounts as well as answer questions. We have provided additional staffing to assist you and can be reached at 513.762.5070 during normal business hours.

SURCHARGE-FREE ATMs
Kemba is part of the Alliance One, STAR and MoneyPass surcharge-free networks. These networks offer over 30,000 surcharge-free ATMs throughout the United States. Click here to find an ATM near you.

IN-PERSON APPOINTMENTS
If you are unable to complete your transaction in the drive-thru or by using our online/mobile banking services, you may schedule an appointment by calling 513.762.5070 during normal business hours.


FINANCIAL ASSISTANCE
If you find yourself experiencing financial difficulties due to COVID-19 we encourage you to contact us. We have a variety of programs including loan deferments as well as other options that may relieve some financial pressure – we’re here for you!


TEMPORARY FEE WAIVERS
In an effort to provide financial relief to ALL of our members, we have temporarily suspended certain fees. This temporary suspension may be lifted, and the fees re-instated, at any time without further notice. During the suspension period, the following fees will be automatically waived:

  • ATM/Debit Monthly Cardholder Fee
  • Loan Deferment Fees
  • Loan Late Payment Fees
  • Unlimited Free ATM withdrawals at Surcharge-Free ATMs
  • Non-Sufficient Funds (NSF) Fees
  • Overdraft Privilege Fees

Credit Unions have been designated as an essential service by the federal government. The flow of money is critical to our economy and as an essential service provider, Kemba Credit Union understands it’s vital to your family and our community. While we are operating in a highly fluid environment, our intent and resolve will not waver. Rest assured that Kemba Credit Union is financially strong and your deposits are safe. Member deposits are federally insured by the National Credit Union Administration (NCUA) which is backed by the full faith and credit of the United States Government.

Kemba’s Board and Management Team continue to assess the current situation to provide meaningful and impactful solutions to ease your financial burden and offer the reassurance you need in times like these.


Sincerely,
Dan Sutton
President/CEO