Total Loss | Kemba CU | Cincinnati, OH - West Chester, OH - Florence, KY - Bluffton, IN

Total Loss Steps:

Submit Web Form
Ensure your insurance company is in contact with Kemba Credit Union as soon as your vehicle has been determined to be a total loss
If the insurance company is not paying your loan in full:

Contact the dealership to cancel your extended warranties if any were purchased for any prorated refund that may be due to be sent to Kemba Credit Union to be applied towards the remaining balance

You will need to provide the dealership with the date of loss and mileage as of the date of loss to cancel any warranties

If you have purchased GAP coverage you will need to contact your GAP provider to start a claim

Kemba Credit Union will provide you with a payoff as of the date of loss to provide to the GAP company as well as a copy of the insurance check, along with a copy of the payment history once payment has been received for you to provide to the GAP company

Once all required documentation has been submitted it is important for you to follow up with the insurance company, the dealership, and your GAP provider to ensure your claim is being processed and there are no issues

First Name
OK First Name is required
Last Name
OK Last Name is required
Phone Number
Optional OK Phone Number is required
E-mail Address
OK E-mail Address is required
Date of Loss

OK Date of Loss is required
Claim Number
OK Claim Number is required
Insurance Company
OK Insurance Company is required
Adjuster Phone Number
OK Adjuster Phone Number is required
Adjuster Email Address
OK Adjuster Email Address is required
Vehicle Year/Make/Model
OK Vehicle Year/Make/Model is required
Last 6 of VIN
OK Last 6 of VIN is required
Additional Information
Optional OK Additional Information is required
OK is required

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